Families interested in applying for the Children’s Guild DC Public Charter must register first through myschooldc.org. We have openings in all grades and welcome families to join us.
All Children’s Guild program participants and/or their parents/guardians have the right personally, or in combination with other persons, to present grievances and to recommend changes to policies and services without fear of reprisal, restraint, interference, coercion, or discrimination from The Children’s Guild.
Program participants and/or their parents/guardians residing in the District of Columbia also have the right to present a grievance to the Office of the State Superintendent of Education (OSSE)
Every student/client, parent and/or guardian has the right to receive a formal and unbiased hearing at which his or her complaints can be addressed.
A program (charter school, special education school, group home, foster care, or outpatient mental health) shall provide every parent, and student when applicable, with complete and up to date information about its program, including at minimum its academic policies, IEP process, policies on behavior management, student rights and privileges and the process for a parent to make a complaint about the services or treatment a student is receiving at the school or program.
Filing a Grievance with the Children’s Guild
- The student/client, parent and/or guardian, personally or in concert with others, or through a proponent of his or her choosing, may present grievances to the appropriate Program Manager. Program managers include the following:
Charter Schools, Special Education and Non-public Schools: Principal
Group home, foster care, or outpatient mental health: Program Managers.
- A written complaint shall be submitted to the appropriate Principal/Program Manager.
- The Principal/Program Managers shall maintain a permanent record of all submitted complaints. These records shall be kept confidential and stored separate from the student/client records.
- The written grievance shall be handled in the following manner:
- The Principal/Program Manager will schedule a grievance conference with the program participant and relevant staff within three (3) working days after receipt the grievance.
- The Principal/Program Manager will discuss his/her response verbally with the complainant and provide the program participant with a written response within three (3) working days after this conference.
- The Principal/Program Manager will submit the grievance and the response to the Chief Academic Officer within three (3) working days after the conference.
- If the program participant is dissatisfied with the decision made by the Principal/Program Manager, the program participant will be advised that (s)he has the right to have the decision reviewed by the Chief Academic Officer.
- If necessary, the Chief Academic Officer will review the decision and shall respond, in writing, to the program participants’ grievance within three (3) working days after the review.
- If the Chief Academic Officer decides in favor of the program participant’s grievance, prompt steps will be taken to rectify the situation, as it may be appropriate
- If the Chief Academic Officer decides against the program participant’s grievance, the complainant shall be notified within three (3) business days. The program participant has the option to present the grievance to the Executive Management Team for consideration.
- If the program participant is dissatisfied with the decision of the Executive Management Team, the complainant shall notify the President of the organization within three (3) business days. To file the grievance with the President of the Organization, the grievance can be stated via phone at 410-444-3800 directed to the President. In writing, the grievance can be mailed to:
The Children’s Guild
6802 McClean Blvd
Baltimore, MD 21234
- If the decision of the President is not acceptable to the program participant, the grievance may be presented within three (3) business days to the Board of Trustees for review. To file the grievance with the Board, the grievance can be stated via phone at 202-269-4304, directed to the Board Chair. In writing, the grievance can be mailed to:
The Children’s Guild DC Public Charter
2146 24th Place
Washington DC 20018
- The program participant will not be subject to any form of discipline solely because (s)he sought a remedy through, or participated in, the grievance procedures established by this policy.
- Obstruction by any employee or volunteer of The Guild of any investigation or disposition of a complaint shall be reported to the President, who shall decide upon the necessary appropriate action.
Filing a Grievance with OSSE
- The student/client, parent and/or guardian, personally or in concert with others, or through a proponent of his or her choosing, may present grievances to the OSSE State Compliant Office (SCO) using the complaint form or other written format.
- Complaints may be faxed to the SCO or emailed if the complaint is signed, scanned, and attached to an email to enable receipt. (An individual who is unable to fax or email the complaint should contact the SCO for assistance)
- A copy of the complaint must be submitted to The Children’s Guild.
- The SCO has a maximum of 60 days after the complaint is filed to investigate the allegation(s) and issue a final written decision.
- Upon receipt of the complaint, the SCO will assign an investigator to take responsibility of the complaint.
- The SCO will determine if the complaint meets the requirements for filing and will 1) notify the complainant to re-file or 2) investigate the issue (for due process involvement or no further investigation warranted.
- Once the outcome is determined, the SCO will notify the complainant and The Children’s Guild if the action.
- If an investigation is warranted the SCO will send written notification of receipt of the complaint to the complainant with copies of the Procedural Safeguards Notices for Part B and/or Part C and will include the date the complaint I was file with the SCO, the individual filing the complaint, and the issue raised.
- The SCO will request a written response and supporting documentation within 10 days business days upon receipt of the complaint from the SCO. Failure to respond may result in noncompliance sanctions but an extension of 10 business days may be granted if necessary for the complainant and The Children’s Guild to resolve the issue themselves.
- If needed, mediation services are available through OSSE.
- If the complainant and The Children’s Guild are able to resolve the issue with 60 days after the complaint is filed and so inform the SCO, the SCO will close the case without issuing a decision.
- Within 60 days following the receipt of the complaint the SCO will conduct an investigation which may include an on-site visit.
- All relevant information will be reviewed and the SCO will provide a written decision.
- If the SCO find The Children’s Guild has failed to provide adequate service to address the needs of a child with a disability, the SCO may require a corrective action plan (CAP) which must be submitted to SCO for approval.
- Upon completion of the CAP the SCO will notify The Children’s Guild of its final decision. Additional monitoring or corrective action may be required.
Further details of this process can be found in the publication “District of Columbia Formal State Complaint Policy & Procedures” available on the OSSE website.